Privacy Policy
Last updated: 16 September 2026
This Privacy Policy explains how Shaleen Farrell, trading as ABN 30453778101 (“we”, “us” or “our”), collects, uses, stores and discloses personal information.
We respect your privacy and aim to handle personal information responsibly and transparently.
1. What personal information we collect
The personal information we collect depends on how you interact with us.
We may collect information including:
your name;
your email address;
your phone number;
your business name, podcast name and website;
your billing address and purchase information;
information you provide through contact forms, enquiry forms, intake questionnaires or surveys;
information about your podcast, audience, goals and business;
podcast analytics, social media analytics or other performance data you choose to provide;
podcast recordings, episode links, documents, brand materials and other files you submit;
communications between you and us;
testimonials, feedback and reviews you choose to provide;
information about how you use our website, such as pages visited, referral sources, browser information and device information; and
any other information you voluntarily provide to us.
We do not intentionally collect sensitive information unless it is reasonably necessary for the service you have requested and you choose to provide it.
2. How we collect personal information
We may collect personal information when you:
visit or use our website;
submit a contact form or enquiry;
purchase a service;
complete an intake questionnaire;
communicate with us by email, phone, video call, social media or another platform;
provide podcast materials, analytics or other documents;
subscribe to an email list;
respond to a survey or request for feedback; or
otherwise interact with us.
We may also receive information from third-party service providers used to operate our website, process payments, communicate with you and deliver services.
Where reasonably practical, we collect personal information directly from you.
3. Why we collect and use personal information
We may collect and use personal information to:
respond to enquiries;
process purchases and payments;
provide podcast audits, consulting and other services;
review the materials you submit;
communicate with you about your purchase or service;
manage bookings, deadlines and client records;
improve our services, website and customer experience;
maintain business, tax and accounting records;
prevent fraud, misuse or unlawful activity;
comply with legal obligations;
resolve complaints or disputes;
request feedback or testimonials; and
send marketing communications where you have consented to receive them or where otherwise permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at shaleenistyping@gmail.com.
4. Payment information
Payments may be processed through third-party payment providers, including Squarespace Payments / Stripe / Paypal.
These providers may collect and process payment details in accordance with their own privacy policies and terms.
We do not generally receive or store your complete credit card or debit card details.
We may receive information relating to your purchase, such as your name, email address, billing address, order amount, payment status and transaction reference.
5. Website analytics and cookies
Our website is hosted by Squarespace.
Our website may use cookies and similar technologies to:
operate the website and checkout;
remember visitor preferences;
understand how visitors use the website;
measure website traffic and performance; and
improve the website and our services.
Some cookies are necessary for the website to function. Other cookies, such as analytics or performance cookies, may collect information about how visitors interact with the website.
You may be able to manage cookie preferences through the cookie banner on our website or through your browser settings.
Disabling some cookies may affect how the website functions.
6. How we disclose personal information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide services.
These third parties may include:
website hosting and e-commerce providers, including Squarespace;
payment processors;
accounting, tax and financial administration providers, including Hnry;
email and communication providers;
form, survey and intake questionnaire providers;
cloud storage and document management providers;
video call, recording and video hosting providers;
analytics and website performance providers;
contractors or service providers who assist us in delivering services;
professional advisers, such as accountants, insurers or legal advisers; and
government agencies, regulators, courts or other parties where required or authorised by law.
We do not sell or trade your personal information.
Where we use contractors or service providers, we only provide the information reasonably necessary for them to perform their role.
7. Overseas disclosure and storage
Some of the service providers we use may store or process personal information outside Australia.
These providers may operate in countries including United States and other locations where our service providers operate.
The privacy laws of those countries may differ from Australian privacy laws.
By using our website, purchasing a service or providing personal information to us, you acknowledge that your information may be processed or stored by service providers located outside Australia.
8. Client materials and confidentiality
If you purchase a service, you may provide us with podcast recordings, analytics, business information, documents or other materials.
We use these materials only to the extent reasonably necessary to provide the service, communicate with you, maintain appropriate business records and comply with legal obligations.
We do not publicly share your non-public client materials, analytics, results, podcast name or testimonial without your permission, unless required by law.
9. How we store and protect personal information
We may store personal information electronically through our website platform, email provider, cloud storage, client management systems, accounting systems and other service providers.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
No method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.
10. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and tax records, resolving disputes and meeting legal obligations.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal recordkeeping requirements.
11. Accessing or correcting your personal information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us at shaleenistyping@gmail.com.
We may need to verify your identity before responding.
We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access to certain information, including where access would affect the privacy of another person or where we are legally permitted or required to refuse access.
12. Privacy questions and complaints
If you have a question or complaint about how we handle personal information, please contact us at shaleenistyping@gmail.com
Please include enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable timeframe and work with you to resolve the issue.
If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may be able to contact the Office of the Australian Information Commissioner.
13. Third-party websites and platforms
Our website and services may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, security or content of those third parties. We recommend reviewing their privacy policies before providing personal information.
14. Children’s privacy
Our services are intended for people aged 18 years and over.
We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The current version will be published on our website with the date it was last updated.
16. Contact details
SHALEEN FARRELL
ABN: 30453778101
Email: shaleenistyping@gmail.com
Website: www.shaleenistyping.com
Privacy Policy
Last updated: 16 September 2026
This Privacy Policy explains how Shaleen Farrell, trading as ABN 30453778101 (“we”, “us” or “our”), collects, uses, stores and discloses personal information.
We respect your privacy and aim to handle personal information responsibly and transparently.
1. What personal information we collect
The personal information we collect depends on how you interact with us.
We may collect information including:
your name;
your email address;
your business name, podcast name and website;
your billing address and information relating to your purchase;
information you provide through contact forms, enquiry forms, intake questionnaires or surveys;
information about your podcast, audience, goals and business;
podcast analytics, social media analytics or other performance information you choose to provide;
podcast recordings, episode links, transcripts, documents, brand materials and other files or links you submit;
communications between you and us;
testimonials, feedback and reviews you choose to provide;
information about how you use our website, such as pages visited, referral sources, browser information and device information; and
any other information you voluntarily provide to us.
If you purchase a Podcast Strategy Review, your intake form may ask for information including your name, email address, podcast details, chosen episode, target audience, goals for the podcast and what you would like us to focus on in the review.
We do not intentionally collect sensitive information unless it is reasonably necessary for the service you have requested and you choose to provide it.
2. How we collect personal information
We may collect personal information when you:
visit or use our website;
submit a contact form or enquiry;
purchase a service through our website;
complete a client intake form;
communicate with us by email, social media or another platform;
provide podcast materials, analytics or other documents;
subscribe to an email list;
respond to a survey or request for feedback; or
otherwise interact with us.
Podcast Strategy Review intake forms are currently provided through Notion.
We may also receive information from third-party service providers used to operate our website, process payments, communicate with you and deliver services.
Where reasonably practical, we collect personal information directly from you.
3. Why we collect and use personal information
We may collect and use personal information to:
respond to enquiries;
process purchases and payments;
provide Podcast Strategy Reviews, consulting and other services;
review the podcast materials and information you submit;
prepare personalised written reports, recommendations and feedback;
prepare and deliver feedback videos;
communicate with you about your purchase or service;
manage deadlines and client records;
improve our services, website and customer experience;
maintain business, tax and accounting records;
prevent fraud, misuse or unlawful activity;
comply with legal obligations;
resolve complaints or disputes;
request feedback or testimonials; and
send marketing communications where you have consented to receive them or where otherwise permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at shaleenistyping@gmail.com.
4. Payments
Purchases are made through our website, which is hosted by Squarespace.
Payment information is processed through the payment services connected to our Squarespace checkout. Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
We do not generally receive or store your complete credit or debit card details.
We may receive information relating to your purchase, such as your name, email address, billing address, order amount, payment status and transaction reference.
If Squarespace Payments is used, Squarespace states that its payment service uses third-party providers including Stripe for payment processing and Sift for fraud monitoring and detection.
5. Website analytics and cookies
Our website is hosted by Squarespace.
Our website may use cookies and similar technologies to:
operate the website and checkout;
remember visitor preferences;
understand how visitors use the website;
measure website traffic and performance; and
improve the website and our services.
Some cookies are necessary for the website to function. Other cookies, such as analytics or performance cookies, may collect information about how visitors interact with the website.
You may be able to manage cookie preferences through the cookie banner on our website or through your browser settings.
Disabling some cookies may affect how the website functions.
6. How we disclose personal information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide services.
These third parties may include:
Squarespace, for website hosting, e-commerce and checkout;
payment processors and fraud-prevention providers connected to our checkout;
Notion, for client intake forms and information you submit through them;
Canva and Google Docs, where we prepare personalised written reports and other client documents;
our email and communication providers;
cloud storage and document management providers;
video recording or hosting providers used to deliver client feedback;
analytics and website performance providers;
Hnry, for accounting, tax and financial administration;
contractors or service providers who assist us in delivering services;
professional advisers, such as accountants, insurers or legal advisers; and
government agencies, regulators, courts or other parties where required or authorised by law.
We do not sell or trade your personal information.
Where we use contractors or service providers, we only provide the information reasonably necessary for them to perform their role.
7. Overseas disclosure and storage
Some of the service providers we use may store, access or process personal information outside Australia.
This may include the United States and other countries in which Squarespace, Notion, Canva and their related service providers operate.
For example, Canva states that information may be stored or processed in countries including Australia, the United States, Singapore, the European Union, the United Kingdom, the Philippines and New Zealand. Notion also uses third-party subprocessors and provides for cross-border transfers of customer data.
The privacy laws of those countries may differ from Australian privacy laws.
Where the Australian Privacy Principles apply, we take reasonable steps in relation to overseas handling of personal information as required by applicable privacy law.
8. Client materials and service delivery
If you purchase a service, you may provide us with podcast recordings, episode links, analytics, business information, documents or other materials.
Information you provide may be used in our working notes and may also appear in personalised materials prepared specifically for you, including your Podcast Strategy Review, recommendations and feedback video.
Written Podcast Strategy Reviews are currently prepared using Canva and Google Docs and are delivered to you as a PDF or similar digital document.
Feedback videos may be recorded or hosted using a third-party video platform. Once a platform is selected, that provider may process information contained in the video or associated delivery information in accordance with its own privacy policy.
We use client materials only to the extent reasonably necessary to provide the service, communicate with you, maintain appropriate business records and comply with legal obligations.
We do not publicly share your non-public client materials, analytics, strategy recommendations, results, podcast information or testimonial without your permission, unless required by law.
9. How we store and protect personal information
We may store personal information electronically through our website platform, email provider, Notion, Canva, cloud storage, accounting systems and other service providers used to operate the business.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
No method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.
10. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and tax records, resolving disputes and meeting legal obligations.
Client reports, correspondence and materials may be retained for a reasonable period where necessary for recordkeeping, future client support or legal and business purposes.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal recordkeeping requirements.
11. Accessing or correcting your personal information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us at shaleenistyping@gmail.com.
We may need to verify your identity before responding.
We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access to certain information, including where access would affect the privacy of another person or where we are legally permitted or required to refuse access.
12. Privacy questions and complaints
If you have a question or complaint about how we handle personal information, please contact us at shaleenistyping@gmail.com.
Please include enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable timeframe and work with you to resolve the issue.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner.
OAIC guidance says complaints should ordinarily first be raised with the organisation and that the organisation should generally be given a reasonable period to respond.
13. Third-party websites and platforms
Our website and services may contain links to, or use, third-party websites and platforms.
These may include podcast hosting platforms, Notion, Canva, Google Docs, Squarespace and any video platform used to deliver client feedback.
Those third parties handle information in accordance with their own privacy practices. We recommend reviewing their privacy policies if you would like more information about how they handle personal information.
14. Children’s privacy
Our paid services are intended for people aged 18 years and over.
We do not knowingly collect personal information from children under 18 for the purpose of providing paid services without appropriate consent.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The current version will be published on our website with the date it was last updated.
16. Contact details
Shaleen Farrell
ABN: 30453778101
Email: shaleenistyping@gmail.com
Website: www.shaleenistyping.com